Creating a support ticket with Fortis Enterprises

Creating a support ticket with Fortis Desk

1. Why open a ticket?

Submitting a ticket in the Help Center lets you:

  • get help faster by routing your request to the right department;

  • track the status of every request you’ve logged; and

  • keep all conversations with Support in one place.


2. Submit a ticket from the Help Center

  1. Sign in to the Help Center (or click Submit a Ticket if registration isn’t required).

  2. Click My Area on the top menu.

  3. Choose Add Ticket.

  4. Select the relevant Department, then click Submit Ticket.

  5. Fill in the Ticket Information form:

    • Subject – a short title for your issue.

    • Description – detailed steps, screenshots, or files that explain the problem.

    • Any custom fields (priority, product version, etc.) your company has added.

  6. Click Submit. You’ll see a confirmation screen and receive an email acknowledgment with your ticket number

3. Alternative ways to open a ticket

ChannelHow it works
EmailSend a message to the support address (e.g., support@fortisenterprises.net). Fortis Desk converts it to a ticket automatically.
Website widget / contact form         Many companies embed the Fortis Desk “Web Form” or “Web Assistant” on their site; completing it creates a ticket for you.
Mobile appIf your organization enables it, you can log in with the same Help Center credentials on the Fortis Desk mobile app and tap + → Ticket.

4. Track and update your ticket

  • In My Area, every ticket you raise is listed with its current status (Open, On Hold, Closed, etc.).

  • Click a ticket to reply, add comments, upload files, or close it when you’re satisfied.

5. FAQ

QuestionAnswer
I can’t sign in—what now?Use the “Forgot Password” link on the portal login page. If you never registered, ask Support to send you an invitation email.
Where is my ticket number?It’s in the confirmation email subject line and at the top of the ticket detail page.
Can I submit tickets without logging in?Yes—if the portal admin has disabled the Customers must sign in to submit tickets setting. Otherwise, registration is required.

6. Need more help?

If you still have trouble creating a ticket, email the Support team directly or call the phone number listed on the Help Center home page. They’ll create a ticket on your behalf and send you the reference number.